Privacy Policy

General Information

The Caribbean Airlines Online Shopping Portal (the “Portal”) has been brought to you by the DFASS Caribbean, LLC. This privacy policy (the “Privacy Policy”) describes the personal data we collect about you; how we use, disclose and protect this data; as well as your rights over this data.


1. Collection of your personal data

We collect data about you from a variety of sources, including data which we personally provide to us directly.

During your use of the Portal or when you communicate with us, we may collect details about you such as your name, address, shopping preferences, payment details etc.

We may also monitor your usage of this Portal. This may include monitoring how many times you visit the Portal, which pages you go to, traffic data, location data and the originating domain name of a user’s internet service provider. Some of this data will be aggregated, so that we will not be able to identify you individually.

When you use this Portal, we may collect information about your computer, such as your IP address and/or browser, which we will use for administration purposes and statistical analysis. Likewise, this information will not usually identify you personally.

We may also collect data about you from other sources, in order to help us improve and further personalize our services to you.


2. Use of Cookies

We may also use “cookies” – which are small files stored on a user’s computer. Cookies hold a small amount of information specific to you, and remember your specific activities on the Portal.

By doing so, they enable us to customize your future visits. We do not use cookies to collect any individually-identifiable information.

Your computer can be programmed to inform you each time a cookie is being used in this manner. If you wish, your computer can also be configured to prevent the use of cookies.


3. Links to third party websites

We may provide links to third party websites on the Portal. Such third party websites are subject to their own privacy policies and are not covered by this Privacy Policy.


4. How we use your personal data

We use your data to provide, as well as to improve the Portal services.

We may use your personal data for one or more of the following purposes:

  • to help us identify you and any accounts you hold with us
  • administration
  • statistical analysis
  • customer profiling and analyzing your purchasing preferences
  • marketing - for us and/or our business partners to contact you by mail, telephone, SMS, text/picture/video message, fax and email about products, services, promotions and special offers
  • fraud prevention and detection
  • billing and order fulfillment
  • customizing this Portal and its content to your particular preferences
  • to notify you of any changes to this Portal or our services which may affect you
  • security vetting
  • improving our services
  • to administer contest, sweepstakes or other similar promotions
  • such other purpose as may be specified in a data protection notice given to you at the time your data is collected


5. Disclosure of your personal data

We may disclose your personal data to:

  • other companies within our group
  • our agents and service providers
  • credit reference agents
  • law enforcement agencies in connection with any investigation to help prevent unlawful activity
  • our business partners
  • any relevant party in order to meet the requirements of any applicable laws/regulations, enforceable governmental request or court order


6. Keeping your data secure

We will use technical and organizational measures to safeguard your personal data, for example:

  • access to your order status is controlled by your order number and last name
  • payment details are encrypted in transit to the payment gateway

Whilst we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet/ this Portal is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data which are transferred from you or to you via this Portal.


7. Changes to the Privacy Policy

This Privacy Policy is reviewed periodically. We will post any changes to the Privacy Policy on this page. We recommend that you check this page regularly for any updates.


8.How to contact us

We welcome your feedback and any questions that you may have.

In particular, you may contact us to request that we provide you with access to, or to correct any inaccuracies in your personal data. You may also opt out of any of the terms of this Privacy Policy.



If you wish to contact us, you can send us an email at: or mail a letter to:

Hearns Belford

Caribbean Airlines Duty Free Store,

Piarco International Airport,

Golden Grove Road,

Piarco, Trinidad


This Privacy Policy was last updated on March 14, 2016.